Mendoza Auto Service
Austin, TX
From sticky notes to real-time status — in one week
Ricardo Mendoza
Owner, Mendoza Auto Service
40%
Faster turnaround — average repair time dropped from 2.8 to 1.7 days
18 hrs
Advisor hours recovered monthly by eliminating status-call interruptions
$2,300
Additional monthly revenue from recovered advisor capacity
92%
Customer satisfaction score, up from 74% before Cyon Auto
The challenge
Mendoza Auto Service was managing 120 repair orders a month across three service advisors using paper clipboards, a shared whiteboard, and a legacy point-of-sale system that didn’t track work order status in real time. Advisors spent an estimated 45 minutes per day fielding “is my car ready?” phone calls, pulling them away from customer consultations and estimate reviews. Customers frequently complained about lack of visibility, and the shop’s online reviews mentioned “no updates” as a recurring theme.
The solution
Ricardo’s team adopted Cyon Auto over a single weekend. They imported their existing customer and vehicle database, set up shop pricing rules (labor rate, tax rate), and created a standard inspection checklist. By Monday morning every advisor was creating work orders digitally, sending approval requests directly to customers, and tracking jobs on a shared dashboard. Customers began receiving real-time status updates automatically — no more phone tag.
The results
Within 30 days, average turnaround time dropped from 2.8 days to 1.7 days. The shop recovered 18 advisor-hours per month by eliminating status-call interruptions. Customer satisfaction scores rose to 92%, and online reviews began highlighting “transparent communication” as a key differentiator. Ricardo estimates the recovered capacity translates to roughly $2,300 in additional monthly revenue from extra billable jobs.
“The biggest surprise was how quickly our customers adapted. Within the first week they were checking their phone instead of calling us. That alone paid for the subscription.”
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