Green Garage EV

Green Garage EV is a two-advisor, three-technician shop specializing in electric and hybrid vehicles. As EV adoption surged in Portland, demand outpaced capacity. Marcus and his co-founder were spending 30% of their day on administrative tasks — handwriting estimates, texting customers photos of inspection findings, and manually tracking which jobs were waiting on parts. They considered hiring another service writer but couldn’t justify the payroll expense given their still-growing revenue.

Green Garage adopted Cyon Auto with a focus on automating the advisor-to-customer communication loop. Inspection findings are now sent digitally with annotated photos. Customers approve estimates from their phone in minutes. Parts requests flow from technicians to the advisor dashboard automatically, eliminating the need for technicians to walk to the front desk. The real-time status timeline replaced all manual “where’s my car?” communication.

The shop increased monthly repair orders by 60% without adding a single staff member. Average time from vehicle intake to estimate delivery dropped from 3 hours to 45 minutes. Online review ratings climbed to 4.9 stars, with customers frequently mentioning “modern,” “transparent,” and “so easy” in their feedback. Marcus estimates they avoided $55,000/year in additional payroll by making the existing team more efficient.